New Provo City Mission Statement

'Welcome Home' is the Provo City motto. It reflects how we hope all feel in Provo—whether resident, business, visitor or City employee.

The people of Provo are its ‘secret sauce’ to success and you’re also the reason we work hard to make our community an attractive choice to live, work and play.

There are more than 20,000 incorporated communities in America, with many struggling. Others, like Provo City, are community building together and achieving national accolades for their efforts.

Milken Institute recognized Provo City as the nation’s “Best Performing City,” for the second year in a row (2020, 2021). I was honored to accept the top award amongst other deserving cities including Austin, Miami, Denver and Los Angeles.

To continue this successful service, however, we are setting our standards even higher—to be exceptional. This new standard is now the driving force behind our first ever Provo City mission statement:

Exceptional care for an exceptional community.

I can’t think of a better word to describe my expectations for our service delivery to our residents because we ARE an exceptional community—and by working together, we will remain one.

“Exceptional results arrive only when exceptional people put in exceptional effort. It never arises by accident or good fortune.” - Peter Thomas

Sanitation Schedule for 2023

Come rain or shine, Provo City Sanitation provides garbage, recycling, and yard waste collection service Monday – Thursday. Be sure to take your cans to the curb according to your regular schedule. During the weeks of major holidays, this service may be delayed one day depending on which day the holiday falls.

Holiday/Special Pick-up Schedule

For the 2023 schedule — Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas will be the only holidays the Sanitation Department will be closed. Garbage will be picked up one day late for those holidays. Below is the holiday sanitation schedule, which also includes yard waste collection beginning and ending dates, as well as spring and fall cleanup dates. For more details about sanitation services please visit provo.org/sanitation.

Garbage Pick-up Information

The best way to ensure your garbage is picked up is by following these tips:

• Place cans on the side of the street by 6:00 AM on your scheduled day or, better yet, the night before. Remove cans from the curb within 24 hours after they have been emptied.

• Keep cans away from parked vehicles, mail boxes and trees. Place cans 3’ apart and have plenty of clearance above cans.

• Everything must fit inside the can so the lid will close. Dial 3-1-1 to schedule extra pickups.

• When possible, bag the garbage that goes into the black cans.

• Keep garbage out of green yard waste cans and blue recycling cans.

• Be sure to look at Provo’s Interactive Map to find out your regular garbage/recycle pick-up day.

Recycling

Did you know you can save $12/month on garbage service when participating in recycling compared to the cost of having an additional black can? A friendly Customer Service representative can help you sign up for recycling by calling 311 or (801) 852-6000.

Each can (garbage, recycling, green waste) serves a different purpose and incorrect or contaminated materials in yard waste and recycling can end up costing the city more money.

Remember - when in doubt, throw it out!

The SUPER SIX IN THE BIN will help determine what should and shouldn't be recycled in your city recycling cans. If you have additional questions about recycling please call Customer Service at 311 or (801) 852-6000.

Glass Recycling

The dumpster for free glass recycling is located on the southeast corner of the Smith's parking lot/in the previous RC Willey parking lot at 100 West 300 North. There are dividers for clear, green and brown glass. Please rinse the containers before bringing them to the dumpster.

Yard Waste Recycling

Yard waste recycling is a great way to keep heavy grass clippings, weeds, and yard trimmings out of the landfill and saves the city from having to pay more in tipping fees at the transfer station.

Yard waste recycling only costs $6.00/month for a green can March - November, and you don't get charged at all for the green can during the winter months of December - February, plus you get to keep the discounted price for the black cans through the winter.

Participating in yard waste recycling is just three touches away on your phone by simply dialing 311 from anywhere in Provo. If you need to call from outside of Provo, our Customer Service number is 801-852-6000.

If you need to drop off large loads of yard waste or buy compost, the compost station is located at 1625 S Industrial Pkwy, here in Provo. The Compost Yard is open on Fridays and Saturdays from 7 a.m. - 5 p.m. March - November. (Special hours offered during Spring and Fall Cleanups.)

Other Recycling Options

Is your space limited for storing extra garbage containers? Do you live in a townhome or apartment that doesn’t have Provo City solid waste collection service? Or if that pesky, but necessary, budget really doesn’t allow you to have more than just basic service, there are other options you can take advantage of if you still want to recycle.

There is free recycling for the SUPER SIX IN THE BIN at:

• Kiwanis Park – 820 N 1100 E

• Compost Station – 1625 S Industrial Pkwy

Due to continued illegal dumping at Fort Utah Park, the recycling bins at that location have been removed.

Household Hazardous Waste

Do you wonder what to do with old computers, burned out fluorescent light bulbs, or old lawn fertilizer and pesticides? These hazardous waste items should not be placed in your garbage bins. These hazardous items need to be disposed of properly and should be taken to the South Utah Valley Solid Waste District's transfer station.

For more information on how to dispose of household hazardous waste visit the South Utah Valley Solid Waste District's webpage at suvswd.org and click on the "what to do with" tab.

Electronics Dumping: Provo residents will need to take these items to the South Utah Valley Solid Waste District transfer station in Springville, 2450 W 400 S.

Provology Enrollment is Open!

It’s back again! Enrollment is now open for our spring session of Provology 101. We invite you to join us behind the scenes at Provo City and experience this class for yourself. You can learn about how our city is run, discover where and how to find information, and meet some of the dedicated people who make it all work.

This is an 11 week program. In order to get the full benefit, please plan on attending the full 11 weeks. It’s a weekly commitment of about 2.5 hours.

Online enrollment for Spring Session 2023 will likely open mid- January and close when the class is full – seating is limited

Proposed Class Session Dates: 2nd week of February through early May.

Class Time: 6:30-9:00 PM Every Wednesday during the session.

Many of the classes are offered at the new City Hall, but many are at locations like – the airport, library, fire station #2, public works, etc. Some Provology sessions will include a brief tour – both indoors and outdoors and possible construction sites – good walking shoes and a coat are recommended.

Proposed Graduation/Recognition: May 3, 2023 – at a Provo City Municipal Council meeting to be followed by a dinner and final wrap up.

Each night you’ll learn about different departments in the city and what they do. You’ll tour facilities, participate in activities and watch demonstrations. We guarantee you’ll know more about Provo when we’re done than you did when you started. We’ll help you increase your ability to understand what’s happening in our city and find your own way to participate in the decision-making process. When we’re through, you will be invited to join our alumni network and meet others who want to serve in the community.

Sign up today for the chance to experience Provology 101 for yourself! Enrollment in this free program is only open to adult Provo residents and class size is limited. Registration is open online from August 15 through September 14 (or until full). All applicants will be notified of their registration status by e-mail.

Questions? Contact Dixon Holmes at dholmes@provo.org.

Register Now!