• Michelle

Provo Library Curbside Pick-up!

I'm happy to announce that the Provo Library will offer curbside pick-up for library materials! Starting today, you will be able to schedule an appointment to pick up books, DVDs, and books on CD (up to 20) that you have placed holds on through our library catalog. Give them 24 hours and the Provo Library will gather them and deliver them to your car on your scheduled day and time.

How it works:

1. Place holds on your desired materials through the library catalog. Holds may also be placed by calling 801-852-6661. In both cases you will need your library card number and PIN; if you need help accessing your library account, please call.  2. Give us at least 24 hours to gather and prepare  up to 20 of your requests. Some items may not be available immediately but we will do our best to get you as many of the items you've requested as possible.  3. Call the Reference Desk at 801-852-6661 to schedule a pick-up time. Pickup times may be scheduled from 10:00 am - 4:00 pm, Monday - Friday. At this point a librarian will inform you how many of your requested items are available to be picked up.  4. Come to the North Parking Lot at your scheduled pick-up time and park in a numbered stall. Call 801-852-6679 when you arrive. A library employee will ask for your library card number and PIN and will bring your materials to you.  5. Enjoy your library materials! Your items will say that they are due in three weeks, but please remember that nothing you check out will actually be due until after we reopen. There will be no fines. 

Questions & Answers:

Q: When can I pick up items? A: Curbside pick-up is available Monday – Friday, 10:00 am – 4:00 pm. You must call to schedule a pick-up time, as we need time to make sure we've collected and checked out all your items.  Q: How many items can I request? A: You can request 20 items per week, per household.  Q: Which library materials can I get through curbside pick-up? A: Traditional library materials are available for curbside pick-up. This includes books, CDs, movies, audiobooks on CD, and book club sets. Discovery Kits, board games, telescopes, Chromebooks, and Basement Creative Lab equipment are not available. Q: Can I request items and pick them up on the same day? A: It takes time to collect requested items and prepare them for pick-up, so we require 24 hours between requests and pick-up time. Q: I requested 20 items, but when I called to schedule a pick-up, only 5 were available. Why? When can I get my other items? A: We will try our best to have all of your items ready within 24 hours. If all of your items are not yet available, it’s because we are still working on locating and getting them ready for pick-up. You can wait a little longer to schedule your pick-up, or call back to schedule a second pick-up when additional items are ready. Q: If I’m sick, can I still pick up items via curbside pick-up? A: For the safety of staff and patrons, please do not schedule a curbside pick-up if anyone in your household is ill. Q: Can I return materials I've had checked out? A: This answer is more complicated than you might think. Our book drops will be open Monday-Friday, 10:00 am – 4:00 pm. However, we don't have the capacity to be able to process our entire community's library returns at once. We've established some quarantine procedures for newly returned books, but those systems won't work if we have too many books returned at the same time. We're asking that you keep the things you have checked out if possible. There won't be any late fees! Q: How long will this service be available? A: We will offer curbside pick-up as long as the library building is closed and it is considered safe to continue this service. Changes to our services will be announced via email, social media, and on our website. 

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