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  • Writer's pictureMichelle

Door to Door Sales Warning

We have had numerous calls and reports of a solar company going door-to-door in Provo telling our customers that they are working with Provo City/Provo City Power to reduce the carbon footprint because of a federal government mandate to go green. This is false information, and their offers of “free” solar panels are far-fetched.

Provo City Power (Provo City) does not employ or partner with solar companies (or any door-to-door solicitors). If you are approached by a solicitor, please ask them for their solicitor’s permit issued from the city and make note of the company name and the name of the person at the door.

This is for your protection, but also, we can use this information in the instance of following up on false statements and holding solicitors accountable by the terms of their permit. If the solicitor does not have a city issued permit, kindly say good-bye and shut your door. You can also report the instance by calling non-emergency dispatch at 801-852-6210.

Ask for their solicitor’s permit (badge) issued by Provo City (

6.09.016 (1) No solicitor shall intentionally make any materially false or fraudulent statement in the course of soliciting. (2) A solicitor shall immediately disclose to the consumer during face-to-face solicitation. (a) The name of the solicitor. (b) The name and address of the entity with whom the solicitor is associated; and (c) The purpose of the solicitor’s contact with the person and/or competent individual. (3) No solicitor shall use a fictitious name, an alias, or any name other than the solicitor’s true and correct name. (4) No solicitor shall represent directly or by implication that the granting of a certificate of registration implies any endorsement by the City of the solicitor’s goods or services or of the individual solicitor.

Provo Power is a proponent of Solar (Net Metering) however, we are not an advocate for false advertising or high-pressure sales. DO NOT FEEL PRESSURE TO SIGN A CONTRACT with someone at your door.

Please do your own research in regard to solar installations and the benefits it can offer you, but more specifically, pay attention to the fine print that each business has in their contracts. Sometimes these contracts can have major financial impacts on someone without them knowing about it until it’s too late.

You can refer to our website ( for information about net metering, and if you have more questions, please reach out to our team so that we can help you make the most informed decision. You can email or call 801-852-6802.

If you are interested in the benefits of solar but can’t install panels on your home for one reason or another (sun exposure, apartment complex, building limitations, financial, etc.) Provo Power offers other renewable energy resources for minimal additional costs. You can find out more about these programs by going to

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